Our Privacy Policy

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Our Commitment

We are committed to safeguarding the privacy of our website users.

Who Are We?

We are Comprobo, whose registered office is Dundee House, Millennium Way, Chesterfield, Derbyshire, S41 8ND. You can contact us by post at the above address, by email at dataprotection@comprobo.co.uk or by telephone on +44 (0)1246 887887.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

In order to meet the principles of the UK General Data Protection Regulations 2018 (GDPR), we commit to the following:

• Data is processed lawfully, fairly and transparently
• Data is processed for specific, explicit and legitimate purposes
• Processing is adequate, relevant and limited to the purposes set out
• Data is accurate and current
• Data is kept for no longer than necessary
• Data is held securely

How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us.

When You Use Our Website

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

In so far as those cookies that are not strictly necessary for the functioning of our website and services we will ask for your consent to our use of cookies when you first visit our website.

For more information about our use of cookies, please see our cookie policy.

When You Submit An Enquiry Via Our Website

When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information for your enquiry.

Should your enquiry be related to providing you with a quotation, then the basis for storing and processing your data is to provide requested information prior to sale.

Your enquiry is stored and processed in the first instance via our cloud mail server and subsequently on our file server which is firewall protected.

We do not use the information you provide to make any automated decisions that might affect you.

We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them. CRM records are kept for seven years after the last contact with you, both of which are in line with HMRC requirements.

We will not share your information for marketing purposes.

Your Rights As A Data Subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

Your Right To Complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint.

However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane

Updates To This Privacy Policy

We regularly review and, if appropriate, update this privacy policy from time to time, and our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.